Support Model

g-aero support model is customer centric and is focused to provide quick and effective response for customer queries, issues and change requests (CR). g-aero uses web, text chat and voice mediums to provide Entire Day Time (EDT) Support covering the entire business hours of our clients.

The Ticketing System of g-aero’s CRM tool is made available to our customers 24x7, so as to post their queries, issues or CR-s and also to track the latest status of them. Alternatively customers can text chat or call our EDT staff for support during their business hours.For every ticket raised, customer gets a ticket number which they can later use to track the status of the ticket. g-aero’s CRM tool has inbuilt intelligence to automatically escalate an un-addressed issue within a defined Turn-Around-Time (TAT).

g-aero’s flexible maintenance plans provides customers with options to get the most latest version of the application thereby making available to them the most advanced features of our application